Refund policy

Returns and Exchanges Policy hivlot

At hivlot we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address contact@hivlot.com

1. General Returns and Exchanges

• If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.
  
  

• Items returned or exchanged must be in their original condition, unworn, unwashed and with the original tags attached.
  
  

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

1. Contact us by email at contact@hivlot.com specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.

1. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

1. Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.

1. Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or error on our part.

1. Once we have received the returned item, our team will examine its condition. If the item meets our return criteria, we will issue a refund or exchange.

3. Refunds

• Refunds will be made within 2 days of receipt of the returned item. Refunds will be made via the same method of payment used for the original purchase.
  
  

• Original shipping charges will not be refunded, except in the case of a defective product or error on our part.
  
  

4. Defective products or order errors

If you receive a defective product or if we have made an error in your order, please contact us immediately at contact@hivlot.com. We will take care of the return shipping costs and arrange a prompt refund or exchange.

5. Contact us

If you have any questions or concerns about our returns and exchanges policy, or if you need assistance returning an item, please feel free to contact us at the following e-mail address: contact@hivlot.com

 Our customer service team is here to help.

At hivlot we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for placing your trust in our brand, and are committed to resolving any issues quickly and efficiently, while providing you with products of exceptional quality.